OurTime User Guide: A Comprehensive Overview

General Account Management

Signing Up:

• Create an account with a valid email address and password.
• Provide basic information, including your name, date of birth, and location.

Profile Completion:

• Fill out your profile with details about your interests, hobbies, and lifestyle.
• Upload a clear profile picture to enhance visibility.

Account Deletion:

• Contact customer support to permanently delete your account.
• Provide a reason for account deletion if requested.

Account Recovery:

• Reset your password if you have forgotten it or lost access to your account.
• Use the "Forgot Password" link or contact customer support for assistance.

Member Safety and Reporting

Reporting Abuse:

• Report any inappropriate or harassing behavior to ensure a safe environment.
• Provide details of the incident, including screenshots or messages.

Blocking Members:

• Block specific members to prevent them from contacting you.
• Go to their profile and select the "Block" option.

Privacy Settings:

• Adjust your privacy settings to control who can view your profile and send messages.
• Choose the level of privacy you desire, from open to restricted.

Scams and Phishing:

• Be vigilant against fraudulent emails or messages requesting personal information.
• Do not share personal details or financial information with anyone on the platform.

Communication and Messaging

Sending Messages:

• Initiate conversations with potential matches by sending them messages.
• Keep your messages friendly, respectful, and relevant.

Receiving Messages:

• Check your inbox regularly for messages from other members.
• Respond promptly to messages to show interest and build connections.

Notifications:

• Enable notifications to stay informed about new messages and activity on your profile.
• Choose the notification preferences that suit you best.

Chat:

• Engage in real-time conversations with matches using the chat feature.
• Use the chat feature to ask questions, share interests, and build rapport.

Subscription and Billing

Subscription Options:

• Choose from various subscription plans that offer different features and benefits.
• Select the plan that aligns with your needs and budget.

Renewing Your Subscription:

• Ensure your subscription remains active to continue using OurTime's services.
• Renew your subscription before it expires to avoid service interruptions.

Canceling Your Subscription:

• Cancel your subscription at any time if you no longer wish to use the platform.
• Follow the instructions on the "Account Settings" page or contact customer support.

Billing Issues:

• Contact customer support to resolve any billing-related queries.
• Provide details of the issue, including transaction dates and amounts.

Technical Support

Browser Compatibility:

• Use a supported browser to ensure optimal performance of the OurTime website.
• Recommended browsers include Chrome, Firefox, and Safari.

Cookies and Cache:

• Clear your browser's cookies and cache to resolve potential technical issues.
• This can help fix display errors or slow loading times.

Troubleshooting:

• Consult the help center or contact customer support for assistance with technical problems.
• Provide a clear description of the issue and any error messages encountered.

How do I create an account on OurTime?

How do I complete my profile on OurTime?

How do I delete my account on OurTime?

How do I recover my account if I have forgotten my password?

How do I report inappropriate or harassing behavior on OurTime?

How do I block a member on OurTime?

How do I adjust my privacy settings on OurTime?

How do I avoid scams and phishing on OurTime?

How do I send messages on OurTime?

How do I receive messages on OurTime?

How do I enable notifications on OurTime?

How do I use the chat feature on OurTime?

What subscription options are available on OurTime?

How do I renew my subscription on OurTime?

How do I cancel my subscription on OurTime?

How do I resolve billing issues on OurTime?

What browsers are compatible with OurTime?

How do I clear my browser's cookies and cache for OurTime?

How do I troubleshoot technical problems with OurTime?